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Administrative Staff/Admin

Admin Staff
Full Time
Onsite
Foresta Business Loft 5 (BSD)

Job Description

About the Opportunity On behalf of our client, digital asset exchange platform (Marketplace/Trade) in Indonesia, we are seeking a detailed, organized, and proactive Staff Admin to join their Backoffice & Customer Service team.

This role is ideal for candidates skilled in administration, customer support, and basic financial data processing who are ready to work in a fast-paced environment.

Position Type: Full-time (Permanent)

Work Schedule: Shift-based rotation

Male candidates are preferred

Responsibilities

  • Customer Interaction: Manage customer support inquiries, updates, and issue resolution via Email, Live Chat, and Telegram.
  • Verification & Compliance: Verify and validate customer registration documents and user data accurately.
  • Monitor customer transactions regularly.
  • Process daily income transfers (book entries).
  • Conduct transaction data reconciliations and update bank account balances.
  • Reporting & Collaboration: Prepare daily and monthly transaction reports and provide administrative support to other internal divisions.

    • Requirements

  • Education: Minimum Diploma (D3) or Bachelor’s Degree (S1).
  • Min 1 year of experience in administration, customer service, or backoffice operations preferred. Fresh graduates with strong communication skills & Internship experience are encouraged to apply.
  • Proficient in Microsoft Office (Word, Excel) and CRM software
  • Fundamental understanding of debit/credit transaction flows.
  • Strong verbal and written communication skills in Indonesian (English proficiency is an advantage).
  • Highly organized, detail-oriented, and effective under pressure
  • Patient, customer-oriented, and skilled in handling diverse customer personalities.
  • Must be willing to work in shift schedules.
  • Available for occasional meetings on non-working days if urgently required.
  • If you have some issue to apply for this job, feel free to send to santi@merkleinnovation.co.id
  • Male candidates are preferred

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